Positive Impact: how to recognise and measure it

Can we generate a positive impact through our activities and projects? How can we measure this impact? And who are the actors who will profit from this? We hear about it on a regular basis and as an expression it can be misused: unfortunately, there are many companies that misinterpret its meaning, misleading (sometimes unintentionally) both the public and their stakeholders. On the other hand, adhering to the canons of

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Customer Care and Sustainability: a chance for building a conversation

The management of customer services has always been difficult and full of unexpected accidents. Let’s admit it: handle with customers requests is one of the most challenging tasks for any professional or employee. Businesses receive every day lots of requests, and they need to handle each one of them with an extreme care and quickly enough to satisfy customers expectations. Having to deal with questions regarding sustainability processes and policies

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What happens when we choose to engage in a Transformation process: all steps from Awareness to Decision.

Did you ever ask yourself what’s pushing us toward transformation? It’s a question I have been asking myself several times as it is part of my job to listen to entrepreneurs in transition and to help them in their process of change. As a result of the exchanges with my employers and clients during the years I have come to elaborating a model that explains how we get to take

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